Cancellation & Refund Policy
Last updated: October 2026 • Effective immediately
1. Instant Digital Service Delivery
When purchasing a 24-Hour Day Pass, 100-Page Credit Pack, or Monthly Pro plan on BalanceTie (balancetie.com), page conversion credits are allocated to your workspace immediately upon payment confirmation.
2. Refund Eligibility by Product Tier
If you have purchased a Credit Pack or Monthly plan and have consumed fewer than 10% of the purchased credits, you may request a 100% full refund within 7 days of purchase.
Day passes grant instantaneous unlimited digital PDF processing. If a technical error on our side prevented your statement from converting or balance verification failed, we will either manually fix your layout within 24 hours under our Layout Bounty SLA or grant a full refund.
If our engine fails to parse an uncorrupted bank statement, you can submit the anonymized layout to our engineering queue. We provide 50 free credits upon layout resolution.
3. How to Request a Refund
To initiate a cancellation or refund request:
- Send an email to billing@balancetie.com.
- Include your transaction invoice number (e.g.,
INV-IN-...ordodo_chk_...) and the registered email. - Our finance team reviews all requests within 24 business hours. Approved refunds are credited back to the original payment method (UPI / Card / NetBanking) within 5–7 business days via our Merchant of Record.
4. Seasonal Hibernate Alternative
For practicing CAs and tax firms experiencing off-tax season lulls, we offer a ₹0 / month Seasonal Hibernate feature in the billing dashboard. This preserves your client ledger mappings and rolls over unused balances without cancelling your account.